OPERATIONAL_PILLAR // Modern Workspace
Architecture Narratives→Microsoft 365, Google Workspace, licensing and endpoints.
UNIT_MICR
Microsoft 365 Management
Day-to-day Microsoft 365 operations run like infrastructure, not helpdesk.
Scope of Delivery
Posture report with prioritized remediation backlog.
Hardened tenant configuration aligned to CIS Level 1 + Level 2 controls.
Runbook library covering 12+ scenarios (Markdown, version-controlled).
UNIT_GOOG
Google Workspace Management
Google Workspace operated like a regulated platform, not a side project.
Scope of Delivery
Posture report with CIS-aligned remediation backlog.
CAA policies deployed for admin consoles + high-risk apps.
OAuth scope inventory with revocation log.
UNIT_CLOU
UNIT_HARD
Hardware & Endpoint Management
Ship laptops, not IT tickets. Zero-touch from procurement to retirement.
Scope of Delivery
Zero-touch enrollment working end-to-end (procurement → user-ready in under 24 hours).
MDM baseline aligned to CIS endpoint benchmark for your OS mix.
Automated asset inventory hooked into your HRIS / IT ledger.
UNIT_MICR
Microsoft 365 Backups
Independent immutable backup for Exchange, OneDrive, SharePoint and Teams.
Scope of Delivery
Backup architecture document with RPO/RTO targets per workload tier.
Working backup stack with retention policy aligned to your compliance frameworks.
Recovery drill report signed off by stakeholders.
UNIT_CLOU
UNIT_AZUR
Azure Virtual Desktop
AVD that performs, scales, and does not surprise the bill.
Scope of Delivery
Working AVD host pools with documented image lifecycle.
Autoscaling policy with measured cost-vs-concurrency report.
Operational runbook for image updates and rollbacks.
OPERATIONAL_PILLAR // Security & Infrastructure
Architecture Narratives→Cloud landing zones, SIEM, zero-trust and continuity.
UNIT_AZUR
Azure Cloud Infrastructure
Azure landing zones designed for the next ten years, not the next sprint.
Scope of Delivery
Landing zone deployed and documented (typically 3-7 management groups + 5-15 subscriptions).
IaC repository with examples, contribution guide and CI/CD pipeline.
Policy + tagging enforcement baseline live.
OPERATIONAL_PILLAR // AI & Automation
Architecture Narratives→Workflow automation, AI agents and integrations that ship outcomes.
UNIT_AI-R
AI Readiness & Copilot Rollout
Copilot and Gemini deployed without leaking your data — and used by humans, not shelfware.
Scope of Delivery
Permissions risk report with remediation backlog.
Sensitivity label + DLP baseline deployed.
Copilot / Gemini deployed to pilot + full rollout per wave plan.