Done-for-you implementation of HOIST — an action-oriented AI agent that knows your internal SOPs, executes IT / HR / Ops actions via APIs, and resolves recurring internal tickets autonomously. With compliance guardrails, audit trails, and a clear human escalation path.
Identity / HRIS / ITSM / Ticketing
Whitelist + human-in-the-loop
GDPR / ISO 27001 / DORA evidence
6-10 weeks to production
If two of these sound familiar, this service is scoped for you. If none of them do, the discovery call is short and we will tell you which service actually fits.
Internal IT queues overflowing with repetitive password resets, access requests, and "how do I…" questions.
HR triage tying up senior staff with policy lookups the employee handbook already answers in section 4.
Generic chatbots that respond "I don't understand" and route every conversation to a human anyway.
No hand-waving. If it is on this list, it is in scope from day one. If it is not, it lives in the out-of-scope section further down or is a separate engagement we will tell you about up front.
Three phases. Named owners per phase. Documented hand-offs. You always know which week of the engagement you are in.
Analysis of ticket history, top 20 automatable scenarios identified, action whitelist designed, privilege thresholds + escalation rules drafted, compliance evidence requirements gathered.
Action library wired to identity / HRIS / ITSM APIs, agent integrated with Teams or Slack, PII redaction live, audit trail operational. Pilot launched with a subset (10-20 actions live).
Every tier ships the same technical depth — the difference is whether we hand the keys back, keep them, or build you a sovereign exit kit. Final scope and fee are quoted after a short discovery call. No hourly billing.
Pilot HOIST deployment covering 5-7 high-volume internal scenarios for one department (IT or HR or Ops).
We do not resell from a price-comparison engine. Every vendor in this service has a direct partner relationship with us — meaning support tickets escalate, license terms are honoured, and the margin stays inside the same vendor list price you would pay direct.
Honest exclusions are how we keep delivery fast. If something you need is in the out-of-scope column, we will tell you which service or partner picks it up.
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Only inside the action whitelist you approve. Anything outside that — escalation, password resets above a privilege threshold, account changes affecting compensation or status — routes to a human with full conversation context.
Implementation Service is bespoke — custom actions, custom integrations, on-prem deployment available. The HOIST SaaS product (in development) is the standardized self-serve version — common integrations, hosted by us. Self-serve for volume, bespoke for fit.
Every agent action is logged with input, retrieved context, decision, and outcome. Audit trail is queryable, exportable, and aligns to ISO 27001 Annex A, GDPR Article 30, and DORA Article 28 evidence requirements.
30-minute discovery call. We tell you whether this service fits, what the scope looks like, and what the next 4 weeks would deliver. No high-pressure pitch.
Prefer a written scope before a call? Email us
Quarterly action-library expansion based on emerging patterns. Monthly resolution-rate + ROI report. Continuous prompt + safety tuning. We own the agent; your team owns the action whitelist.
Operational HOIST across multiple internal-support domains with quarterly action-library expansion.
Regulated entities needing audit-grade agent operations with EU sovereignty and on-prem deployment options.